info@mufingreeninfra.com

Call Us: +91 93161 71234

TERMS & CONDITIONS

These terms and conditions (“User Terms”) apply to your visit to and use of our Site, including any information, recommendations, and services provided to you on or through the Site.

By checking and agreeing to “I agree to the Terms & Conditions and Privacy Policy,” you consent to be bound by these User Terms. Please ensure you read and understand these User Terms before using the Site. If you do not accept any of the User Terms, please do not use the Site or avail yourself of any services provided therein.

Your agreement to these User Terms constitutes a binding agreement between you and Mufin Green Infra Ltd regarding the use of the Site and services.

Your acceptance of the User Terms includes acceptance of the privacy policy available at https://www.mufingreeninfra.com/PrivacyPolicy.

By accepting these User Terms, you also allow Mufin Green Infra Ltd to send you promotional emails and SMS alerts from time to time.

DEFINITIONS

  • Account: The account created by the Customer on the Site/app for availing of the Services provided by Mufin Green Infra Ltd.
  • Convenience Fee: The fee payable by the Customer to Mufin Green Infra Ltd for availing of the technology services offered, customer support, and cashless payment options. This fee is chargeable on every booking made through the Site/app and is exclusive of all applicable taxes.
  • Cancellation Fee: The fee payable towards the cancellation of an Electric Vehicle Charging Session time slot booking done by a customer. This fee is exclusive of all applicable taxes.
  • Customer/You/User: A person who has an Account on the Site/app.
  • EV (Electric Vehicle) Charging Session: The duration between when a user starts and stops charging an electric vehicle.
  • Fare: The amount in Indian Rupees, as reflected on the Site/app, payable for energy consumption during an EV Charging Session. This amount is exclusive of all applicable taxes.
  • Registration Data: Information provided by the Customer for registration on the Site/app, including name, email ID, phone number, and other required information.
  • Service(s): The facilitation of EV Charging service by Mufin Green Infra Ltd through the Site.
  • Site: The website (https://www.mufingreeninfra.com) operated by Mufin Green Infra Ltd or any other URL as provided.
  • Total Payable Amount: The total amount payable, including the Fare, Convenience Fee, Cancellation Fee, and applicable taxes.
  • T&Cs and User Terms: These Customer terms and conditions.
  • Charge Spot: An instrument or machine to charge an electric vehicle.
  • Charging Station: A location where one or more Charge Points are installed.

ELIGIBILITY

You will be “Eligible” to use the Services only if:

  • You are competent to enter into a contract under Applicable Laws.
  • If you reside in a jurisdiction that restricts the use of the Service because of age or the ability to enter into contracts due to age, you must abide by such age limits.

REGISTRATION AND ACCOUNT

You understand and acknowledge that you can Register/Sign Up on the Site/app only after providing accurate, complete, current, valid, and true Registration Data. You are solely responsible for maintaining the confidentiality of your Registration Data and will be liable for all activities and transactions that occur through your Account. Your Account cannot be transferred, assigned, or sold to a third party. We are not liable for any loss you may incur as a result of someone else using your password or Account, with or without your knowledge.

We reserve the right to suspend or terminate your Account with immediate effect if we have reason to believe that the Registration Data or any other data provided by you is incorrect or false, or that the security of your Account has been compromised in any way.

SERVICES

By using the Site or Service, you agree to:

  • Use the Service solely for personal use and not resell or assign it to a third party.
  • Not use an account subject to any rights of a person other than yourself without appropriate authorization.
  • Not use the Service or Site for unlawful purposes.
  • Not harm the Service, Site, or our network in any way.
  • Provide Mufin Green Infra Ltd with such information and documents as we may reasonably request.
  • Use an authorized network to avail of the Service.
  • Comply with all applicable laws.

Mufin Green Infra Ltd reserves the right to terminate the Service immediately for non-compliance with these requirements. We may also store the information you provide or record your calls for contacting you regarding service-related matters.

PAYMENT

At the end of an EV Charging Session, the Total Payable Amount will be collected by Mufin Green Infra Ltd, and any additional paid amount will be refunded to the user’s wallet.

All applicable taxes regarding the Service Charge and Cancellation/Reschedule Fee are payable by you to Mufin Green Infra Ltd.

You may choose to pay the Service Fee through the following methods:

  1. E-Wallet Payment: Online payment through an E-Wallet powered by a third-party payment processor.
  2. Credit Card/Debit Card/Net Banking Payment: Payment using the services of a payment gateway/processor.
  3. Mufin’s Wallet: Payment initiated for EV charging sessions through Net Banking/Credit Card/Debit Card will first be credited to the Mufin’s Wallet and then processed for payment.

Any payment-related issue, except for errors or faults in the Site/app, should be resolved between you and the Payment Processor. Mufin Green Infra Ltd is not responsible for unauthorized use of your E-Wallet during or after availing of the Services on the Site.

CANCELLATION, RESCHEDULE & REFUND POLICY

You may cancel or reschedule your booking for an EV at any time, subject to a Cancellation/Reschedule Fee as notified in advance. If you cancel your booking or if the EV Driver is delayed by more than 15 minutes from the booked time slot, a Cancellation Fee will be charged.

No fee will be charged for rescheduling a booking. If the booking is cancelled by Mufin Green Infra Ltd or the Charge Spot/Station Owner due to maintenance or service issues, no Cancellation Fee will be charged, and the full paid amount will be refunded.

CONFIRMATION OF BOOKING

Upon receiving your booking request, Mufin Green Infra Ltd will confirm or decline the booking based on the availability of EV Charging time slots at the Charge Spot/Station. Confirmation or declination will be communicated via SMS or email. You are responsible for checking the booking details and informing us immediately of any incorrect details.

CONTACT

For any issues or questions, please contact us at support@mufingreeninfra.com.